It can recognize my older ones but always says it can’t recognize me and I should try cleaning the sensor whenever I try registering a new one. All forum topics Previous Topic Next Topic. Note on archived topics. I don’t see a Discussion Board for lap tops, so if I need to post elsewhere, kindly tell me where to find the correct board. Did this solve your problem?

Uploader: JoJorisar
Date Added: 7 March 2017
File Size: 57.86 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 40294
Price: Free* [*Free Regsitration Required]

I downloaded and installed HP protect tools for my laptop from HP website which was basically for windows 7 and installed it.

I can now log in with my fingerprints, just not through the built-in HP SimplePass software I had been using in Win 7. I got it to work despite my fingerprint sensor supposedly not being recognized.

Please have patience while reading this post. Kike beer Replied on November 7, Message 6 of 6. I heard about Windows “Hello” and it providing an option to use the fingerprint reader to login or.

I removed and registered my fingerprints again and again but its not working. Please help it’s driving me crazy!!


Fingerprint Problems in Windows 10 – Microsoft Community

This site in other languages x. In scannerr process, it will ask you to swipe your fingerprint. I have the same question Now to your question This topic has been archived.

Message 3 of 6. Is there any way to set this up without installing hp protect tools, just I found that software didn’t work with a lot of programs and slowed down my laptop considerably.

The sensor may or may not light up, mine didn’t, but I swiped anyway TheProph3t Replied on August 3, Message 1 of 6. I removed the drivers I installed in windows 8.

Can someone help, please?

Fingerprint Scanner HP Elitebook p

Information and links in this thread may no longer be available or relevant. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. I also uninstalled the windows driver through Device manger 4.


Thanks for marking this as the answer. I’m certain the driver is installed. I bought a refurbished HP Elite Book p with a fingerprint reader.

The sensor driver at first did not work. In reply to DeeMinter’s post on Sdanner 1, Tell us about your experience with our site.

Fingerprint Problems in Windows 10

Message 5 of 6. I elitebokk and installed the Envy driver. As a last resort I started to read other posts on all the Forums and User guides. My HP elitebook p laptop was doing ok with windows 8. I now have a smile and a working fingerprint reader using Windows 10 Windows Hello.