Reinstall disc recording software Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive. The message The content is protected. The windows is up-to-date, the drive shows no problem, so I think is just registry problem. If a System Restore does not resolve the problem, you can perform a system recovery to return the computer software configuration back to its original state. Be careful not to dislodge other cables. Check for software updates from the manufacturer of the media player software you have installed. Power cable and data cable.

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How does HP install software and gather data? Be sure to re-enable it when pqvilion are finished watching the movie. If a confirmation window opens, click OK or Yes. Use the steps in Software for burning discs does not recognize the drive to make the disc burning software detect the drive.

Click Fileclick Exporttype a filename that is easy for you to remember, then click Save.

Open CyberLink Power2Go and verify that a drive name appears as the destination selection. The Virtual Agent is currently unavailable. Use the arrow keys to select Device Configurationand then press Enter.

HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8)

For more information about replacing the battery, refer to the HP support document Removing and Replacing the Battery. Use the arrow keys dvr navigate to the System Configuration screen. Once you have checked the BIOS for problems, use the Hardware and Devices troubleshooter to check the hardware for problems. The Blu-ray movie does not play on the notebook display and an external display at the same time.


If a Let’s identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. The following information applies to Region 1 DVDs. If problems occur after using these steps, browse to the file and double-click it to restore the registry.

Right-click the new LowerFilters value and select modify.

Solved: Pavilion dmdx CD/DVD reading problem – HP Support Community –

Testing the drive to see if it can read files on the DVD or Blu-ray movie disc. Use the steps in Software for burning discs does not recognize the drive to make the disc burning software detect the drive.

Use the arrow keys to navigate to the System Configuration screen. Checking the drive name in Device Manager in Windows 7 Use the following steps to reinstall the drive in Device Manager and to find if Windows is able to recognize the drive. See your browser’s documentation for specific instructions. I was able to fix it when I had it in waranty hp supportbut now I reinstall the windows and the problem came back.

DVD decoder not found A decoder is software that tells Windows how to put the movie image back together from the DVD files for playback. Under Hardware and Sound, click Troubleshoot audio playback. The content is not allowed to play in current display mode may appear when playing a Blu-ray movie in dual display mode. Continue to check the drive name in Device Manager.

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To resolve the issue, you should close any open applications and turn off wireless by pressing the notebook PC wireless button. The edges of metal panels can cut skin.

Try another disc and make sure the drive is truly a DVD or Blu-ray drive. If the drive test fails, the drive needs to be replaced or the computer needs to be serviced.

This page requires Javascript. I have this problem with my dmdx optical drive since I bought it. Thank you in advance! Please try again shortly.

HP PCs – Resolving DVD and Blu-ray Movie Problems (Windows 10, 8)

Vm4 refresh rate will probably need to be set at Hz or multiples of HZ and the resolution set to p. Resetting the BIOS might also resolve this problem. The latest DVD or Blu-ray player software for your computer may contain updates that address playback performance problems.